What are best practices for selling on Petspace?

We work with hundreds of brands and closely observe what you can do to succeed (or not succeed) on Petspace.

Here are a few tips to boost sales. If you have any questions or want to discuss, please reach out!

• Competitive shipping rates.We strongly encourage every brand to set either fixed shipping rates or offer free shipping. You will receive 200-300% more orders than if you select Added after Shipped. We see most buyers are willing to pay shipping costs that are ~8-13% of product costs. One strategy we have seen some brands successfully implement is baking some of the shipping costs into the listed wholesale price, so that the shipping seems more reasonable.

• High-quality images. Make sure to have 3-5 high-quality images for each product, with at least 1 of those images being a solo shot of the product. Square images render best on Petspace. We also recommend including an image of the nutrition label if you are selling treats&foods.

• Respond to messages in <24 hours. We hear that buyers get frustrated when they don’t hear back from a brand for several days when they have a pressing question about your products or an order. Fast response times will drive higher reorder rates, and a stronger reputation within the Petspace community (a lot of our buyers know each other and talk).

• Reach out to Petspace support if you have any questions! We can help with almost any request, and we are around to provide immediate assistance nearly 24/7. Pop into our support widget or email us [email protected]!