Accepting an order

To accept a new order on Petspace, follow these steps:

• Log in to your Petspace account and go to the “Orders” page.
• Find the new order you want to accept and click on it to review the details.
• Confirm that you have enough product to fulfil the order.
• Enter the expected ship date for that order. This will automatically notify the buyer that their order is received and will update the order status to processing.

Please note that orders that are not accepted within 30 days are auto-canceled. It’s important to accept or decline orders in a timely manner to avoid cancellations and ensure a good experience for buyers on Petspace.

Once the order is shipped, click the “Mark as Shipped” button for that order and enter the tracking number and shipping costs. This will finalise the current order, and you will receive an Stripe payout 30 days from this date. The shipping costs will be passed on to the buyer.