Buy & Sell on Petspace

learn more about placing orders, contacting brands, reporting issues, shipping orders, contacting retailers, getting paid, and more.

How is my payout calculated?

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Your payout for an order on Petspace is calculated using the following formula:

Payout amount = (item subtotal) – (commission)

• Item subtotal: The cumulative wholesale value of the items in your order
• Commission: Item subtotal x commission rate

Please note we do not charge commission on your shipping costs or on any discounted prices that result from a promotion. Our commission is only charged on the order subtotal charged to the buyer.

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Our customer team will review your issue and respond within 24 business hours.