Buy & Sell on Petspace

learn more about placing orders, contacting brands, reporting issues, shipping orders, contacting retailers, getting paid, and more.

How does shipping work on Petspace?

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Petspace is a marketplace of independent brands. This means that each brand on Petspace manages their own shipping, which may be slightly different from other pet supply models you’ve encountered (like traditional distributors). The majority of the brands on Petspace are not listed with distributors and specialize in small-batch, high-quality pet products made with unique and sustainable materials.

To help with shipping transparency, many brands provide free or fixed shipping:

– Shop all products with free shipping
– Shop all products with fixed shipping

These two categories are always visible in our header under “Free Shipping” and “Fixed-rate Shipping”.

For products and brands where shipping costs are not determined until you have ordered, we recommend reaching out to the brand directly to ask for a rough estimate based on your location. To do so, simply click the “Request Shipping Estimate” button on the brand’s profile page and ask them for more information.

Our goal is to make your experience on Petspace as smooth and transparent as possible, so don’t hesitate to reach out if you have any questions: [email protected]

Email us

Our customer team will review your issue and respond within 24 business hours.