Hello, what can we help you find?
Getting Started
- How do I sell on Petspace?
- What steps are required for onboarding?
- Uploading your product catalog
- How to set up transparent shipping on Petspace?
- How do I contact my retailers on Petspace?
- What happens after I apply?
- Can I make changes to my shop before it's activated?
- What should I expect once my shop is live?
- How do your retailer terms affect me?
- How can I offer promotions on my Petspace store?
- Keeping transactions on Petspace
- What are best practices for selling on Petspace?
- What about my other wholesale relationships?
Shipping & Fulfillment
- Accepting an order
- What if I can’t fulfill an order?
- Can I edit a retailer’s order?
- Do retailers see shipping costs upfront?
- What if a retailer reports my products missing or damaged?
- How am I notified of new orders?
- How does Petspace determine if a retailer is qualified?
- Can a retailer cancel their order?
- Shipping an order
Payouts & Taxes
- How is my payout calculated?
- Issue with my order payout
- Dispute a retailer complaint
- How do I select a reduced VAT rate for my products?
- How does VAT work for UK orders?
- How does VAT work for E.U. orders?
- How does petapce calculate VAT for non-VAT registered retailers in another EU member state?
- How does VAT work for Non-E.U. European orders?
- DAC7 information collection and reporting requirements
- How does recargo de equivalencia apply to my orders?
- What are my options for payouts?
Orders & Shipping
- Why was my order cancelled?
- What if I joined Petspace with a referral from a brand?
- What are order minimums?
- How can I change my shipping address after I have placed an order?
- Where are my products?
- What if my business has multiple locations?
- Where can I find info about my order?
- How does shipping work on Petspace?
- Can I try samples before I place an order?
- When will I know about my shipping costs?